Working With Insurance Providers
At Durham Electrics, we’re proud to be a trusted contractor for HomeServe and several of the UK’s top insurance companies. We provide fast-response, expert electrical services for insured policyholders — helping customers get back to normal safely and quickly after a fault or emergency.
What This Means for You
When insurers choose us, it’s because we offer:
✅ Rapid response times for urgent electrical issues
✅ Fully certified electricians with NAPIT approval
✅ Digital reporting and insurance-friendly documentation
✅ Polite, professional service in both private and rented properties
✅ Full compliance with BS 7671 wiring regulations
✅ Clear communication with both insurers and customers
Whether we’re restoring power, making a property safe, or completing follow-up work from a claim — we treat every home as if it were our own.
What We Do for Insurance Clients
We regularly attend jobs for:
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Fuse board faults
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Power outages
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Tripping RCDs
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Storm or water damage
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Lighting circuit failures
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Cooker and heating circuit issues
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Emergency isolations and make-safe visits
All work is carried out to the highest standard, and customers are kept fully informed throughout the process.
Insurance-Compliant Paperwork
We understand the needs of insurers — and that includes the paperwork. Our team provides:
🔹 Full job reports with fault description, action taken, and parts used
🔹 Photos where required (before/after)
🔹 NICEIC certification if applicable
🔹 Invoices structured to meet claims team requirements
All documentation is sent digitally and securely via our job management system.
Seamless Process for Policyholders
If you’ve been referred to us by your insurance company (e.g., HomeServe), we’ll:
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Call you to arrange a convenient visit
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Attend on time and assess the issue
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Fix the fault or make safe
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Report back to your insurer and provide documentation
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Offer follow-up advice if needed
You’re in safe hands — we’re used to working under insurance SLAs and delivering service that reflects well on the brands we represent.
Representing Reputable Brands
Insurers trust us to protect their reputation as well as your property — and we take that seriously. Whether it’s a HomeServe customer or a policyholder from one of the UK’s big-name insurers, our goal is the same:
Fast, safe, professional electrical repair with no corner-cutting.
Want to Work With Us?
If you represent an insurance brand, housing provider, or property maintenance network — get in touch.
We’re experienced in partnership work and scalable across the North East and North Yorkshire geographical regions
📞 Call: 0191 301 7233 to discuss working together
📧 Email: sales@durhamelectrics.co.uk
